Selling Partner Support Associate, Selling Partner Support

The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP).

The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores.

The successful candidate has a direct and immediate impact on the experience of buyers at Amazon.

A strong track record of customer centricity is required for the role.

A SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases.

In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable.

Key job responsibilities 1.Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency.

2.Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills 3.Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building.

4.Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively 5.Demonstrates effective, clear and professional written and oral communication.

Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes SP’s needs, then provides appropriate solutions.

6.Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals, 7.Ability to maintain excellent levels of confidentiality and data security standards.

Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service 8.Actively seeks solutions through logical reasoning and data interpretation independently.

9.Fosters a positive and cooperative team environment.

10.Demonstrates Enthusiasm for learning and commitment to continuous improvement

Basic Qualifications

• 1.College Graduate
• 2.Fluent in EN language1 (basis requirement) with written and verbal communication skills
• 3.Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel)
• 4.Should be able to work with flexible rotational shifts, including weekends, nights and/or holidays Preferred

Qualifications

• 1.1+ year of experience with 6months+ working in Live Channel B2B/Customer service environment
• 2.Business acumen in areas of e-commerce and retail is advantageous.
• 3.Typing skills of 30 words per minute with an accuracy of 93%