Correspondence Team Member

Job Description

Correspondence Team Member – Customer Relations Team Manchester (Salford Quays M50 3SP) Salary from £23,500 plus excellent benefits

Permanent Contract - Full Time 37.5 Hours per week (Monday-Friday)

Hybrid home and office working options available once signed off - This is not a fully remote working position. We make health happen.

Bupa is the UK’s biggest health insurance provider and official Healthcare Partner to Paralympics GB. We are a family of thousands and growing. Brave, committed and compassionate people, all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

We have no shareholders to answer to; our customers are our sole focus. And we reinvest our profits into providing them with better healthcare, now and in the future. What you’ll be doing

As a correspondence team member, you will be responsible for handling subject access requests (SARs) and other correspondence. (Ensure these skills are outlined clearly on your application)

As part of this role you will:

• Receive and process incoming SARs from customers in a timely and professional manner.
• Verify the identity and eligibility of the customers who request access to their personal data.
• Retrieve and review the relevant data from various sources and systems, ensuring accuracy and completeness.
• Redact any sensitive or confidential information that is not relevant or appropriate to disclose.
• Prepare and send the response to the customers.
• Maintain records of all SARs and their outcomes and highlight any issues or trends.
• Liaise with other departments and external parties as needed to fulfil the SARs.
• Follow the company policies and procedures and comply with the data protection laws and regulations.
• Provide feedback and suggestions to improve the SAR process and customer experience.

Key Skills / Qualifications needed for this role:

• To succeed in this role, you will need to have excellent written and verbal communication skills, as well as attention to detail and accuracy.
• You will also need to have strong customer service skills and the ability to empathise with customers and understand their needs.
• You will be able to work independently and as part of a team and use your initiative to solve problems and improve processes.
• You will need good IT skills and the ability to use various systems and applications. Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.