Bilingual Customer Service Specialist - French/English

StockX

StockX

Remote, UK

Full-Time
Unknown
Support

Why you’ll love this role

As a Bilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally. We work in a face-paced environment where we tear down walls to help our customers, and we find solutions, not excuses. Our success is focused on 3 areas: the Customer, the team member, and the Company. Serving our customers is our core, and we help drive a customer-centric culture. If you love serving others, have a passion for current culture, embrace diversity and inclusion, enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you!

What you will do

  • Handling all customer service needs and support for our European customers
  • Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers
  • Help manage the order fulfilment process
  • Listen and respond to customer needs and concerns
  • Research answers or solutions as needed
  • Resolve customer queries and update system accounts accordingly
  • Record details of customer conversations and actions taken
  • Work to improve customer service by monitoring support communications
  • Flexible and willing to support other areas across the business as they come up

About you

  • Experience of customer service/call center experience
  • Bilingual in English & French (written and verbal)
  • High school diploma or equivalent
  • Excellent written, verbal, and interpersonal communication skills (Strong communicator who can explain complex information in simple ways)
  • Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls with our customers
  • Possess situational awareness to identify and escalate matters that require urgent attention

Location: Hybrid or remote (but must be willing to travel to the Soho office when required)

Working Hours: Variable shifts (some evenings & weekends)

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